This Booking Agreement outlines the terms under which bookings are made through Canarymax.com. By completing a reservation on our website, you confirm that you understand and agree to the conditions listed below.

1. Contractual Relationship

By making a booking through Canarymax.com, you enter into a binding agreement with the activity provider associated with your selected tour or service.
Canarymax.com acts as an intermediary platform connecting customers with licensed service providers.

2. Booking Confirmation

2.1 Reservation Acceptance

A booking is considered confirmed once:

  • the required deposit has been successfully completed, and
  • a confirmation email has been sent to the customer.

2.2 Customer Responsibilities

You are responsible for providing accurate personal details, including:

  • full name,
  • contact information,
  • number of participants,
  • any relevant medical or physical conditions.

Incorrect or missing information may result in delays, additional charges, or denial of service.

3. Payments

3.1 Deposit

A deposit amount displayed at checkout is required to secure the reservation.

3.2 Remaining Balance

Unless stated otherwise, the remaining balance must be paid directly to the activity provider on the day of the tour.

3.3 Accepted Payment Methods

Payment options will be shown on the website or in the confirmation email and may vary depending on the provider.

4. Changes to Bookings

Modifications to a booking (date, number of participants, activity type) are subject to availability and provider approval.
Changes requested less than 48 hours before the activity may not be accepted.

5. Cancellation Terms

All cancellations are subject to our Cancellation Policy, which forms an integral part of this agreement.
Refund eligibility depends on the timing of the cancellation relative to the activity date.

6. Participation Requirements

6.1 Health and Safety

Customers must ensure they meet all physical and medical requirements for the chosen activity.
Providers may refuse participation if they deem it unsafe or inappropriate for the participant.

6.2 Age Requirements

Certain activities may have minimum or maximum age restrictions. These will be provided during booking.

7. Liability

Canarymax.com is not responsible for:

  • injuries, damages, or losses occurring during the activity,
  • delays or cancellations caused by weather, transportation issues, or operational problems.

Liability rests with the activity provider unless gross negligence by Canarymax.com is proven.

8. Provider Responsibilities

Activity providers agree to:

  • deliver the service as described,
  • ensure compliance with local safety standards,
  • provide qualified staff and equipment.

9. Customer Conduct

Customers agree to:

  • follow all safety instructions given by staff,
  • arrive on time at the specified meeting point,
  • behave respectfully toward staff and other participants.

Failure to comply may result in removal from the activity without refund.

10. Amendments to the Booking Agreement

Canarymax.com reserves the right to update this agreement at any time.
Changes will apply to all bookings made after the updated version is published on our website.

11. Contact Information

For questions regarding this Booking Agreement or your reservation, please contact us via the email listed on info@canarymax.com.